Refund policy
We want you to feel confident when purchasing from Nature’s Roots & Remedies. Please read our policy carefully, as return and refund eligibility varies by product type.
Herbal Products (Fulfilled by Wholesaler)
Due to the nature of herbal products and safety regulations:
- All herbal products are final sale
- We do not accept returns or exchanges on:
- Herbs
- Tinctures
- Capsules
- Teas
- Powders
- Supplements
Exceptions
We will replace or refund an herbal product only if:
- The item arrives damaged
- The item is incorrect
- The issue is reported within 7 days of delivery
To request a resolution, contact us at: info@naturesrootsandremedies.com
Include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
Approved replacements or refunds will be issued at our discretion.
Books & Printed Publications
Books and other printed publications purchased directly from Nature’s Roots & Remedies are final sale.
This includes:
- Paperback books
- Hardcover books
- Workbooks
- Printed guides
- Other printed educational materials
Book Exceptions
We will replace or refund a book only if:
- It arrives damaged
- It has a significant printing or binding defect
- You receive the wrong book or edition
- The issue is reported within 7 days of delivery
To request a resolution, contact info@naturesrootsandremedies.com and include your order number, a description of the issue, and clear photos of the book and packaging.
We do not accept returns or issue refunds for:
- Buyer’s remorse
- Accidental purchases
- Minor cosmetic variations that do not affect use of the book
- Normal wear after delivery
Books purchased through Amazon, Lulu, or another third-party retailer are subject to that retailer’s return and refund policies and must be handled directly through the retailer.
Print-on-Demand (POD) Products (via Printify)
Print-on-demand items are created specifically for each customer and are final sale.
This includes:
- Apparel
- Mugs
- Prints
- Home goods
- Merchandise
POD Exceptions
We will replace or refund POD items only if:
- The item arrives damaged
- There is a printing defect
- The wrong item was received
Claims must be submitted within 7 days of delivery with photo documentation.
We do not accept returns or refunds for:
- Incorrect size selection
- Color preference issues
- Buyer’s remorse
Digital Products (Downloads, PDFs, Guides, Freebies)
All digital products are non-refundable.
This includes:
- PDFs
- E-books
- Guides
- Digital downloads
- Freebies
- Online resources
Once a digital item has been accessed or downloaded, no refunds or exchanges will be issued.
Online Courses (When Available)
All online courses are non-refundable.
Due to immediate access to course materials, refunds, exchanges, or partial credits are not available once access is granted.
Consultations & HTMA Testing
Consultations
- Consultation fees are non-refundable
- If you need to reschedule, please notify us at least 24 hours in advance
- Missed appointments or late cancellations may forfeit the session
HTMA Testing
- HTMA kits and testing services are non-refundable once ordered or shipped
- If a kit is lost or damaged in transit, please contact us immediately
Affiliate & External Purchases (Amazon, External Links)
Some products (such as books or recommended items) are sold through third-party platforms like Amazon.
- Returns and refunds for these purchases are handled directly through the third-party retailer
- We cannot process refunds or exchanges for items purchased outside our website
Shipping Issues
We are not responsible for:
- Delays caused by carriers
- Incorrect addresses provided at checkout
- Packages marked as delivered by the carrier
If an issue arises, please contact us and we will assist where possible.
Contact Us
If you have questions about this policy or need assistance, please contact: info@naturesrootsandremedies.com